Marriott Syracuse Downtown

100 East Onondaga Street, Syracuse , NY NY13202 US near Exit 18 (84) on I-81 (~0.4mi)
View Map Reservations: +1-800-760-7718
5.0 Star Property
Cleaning Policy: Disinfectant is used to clean the property Property is disinfected with electrostatic spray High-touch surfaces are cleaned and disinfected Sheets and towels are washed at 60°C/140°F or hotter Follows standard sanitization guidelines of Commitment to Clean (Marriott) Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)
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11/28/2022 - 11/29/2022
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Marriott Syracuse Downtown

Below are the verified reviews from guests that we have booked recently:
"Very Disappointed in Management."
Overall Score1.0/ 5
Wasn?t able to get into the block of rooms. I had to pay full price for my two rooms non refundable bc there were no more rooms left and then they opened up another block of rooms! When I spoke to the manager about it he didn?t make eye contact with me. Very disappointed in management but the staff were fantastic.
(Individual traveler, booked 1 room), from US flag
28-Mar-2022 Verified Review, stayed from Thu Mar 24 to Mon Mar 28 2022 at a $209.57 average nightly rate.
"Nice & Clean Rooms"
Overall Score4.0/ 5
Walking in you are greeted by a beautiful, grand lobby from time when Syracuse used to be a thriving metropolis. Room was nice and clean. Elevators were in excellent condition.
(Individual traveler, booked 1 room), from US flag
21-Feb-2022 Verified Review, stayed from Sun Feb 20 to Mon Feb 21 2022 at a $218.99 average nightly rate.
"Clean rooms, great pub!"
Overall Score5.0/ 5
Excellent! Clean rooms and a great pub!
(Individual traveler, booked 1 room), from US flag
01-Jan-2022 Verified Review, stayed from Mon Dec 27 to Thu Dec 30 2021 at a $164.99 average nightly rate.
"Table screwed up and party ended early."
Overall Score3.0/ 5
We were supposed to be seated together and took long time to get set. Also, food disappeared quickly and party closed down early will not return.
(Individual traveler, booked 1 room), from US flag
01-Jan-2022 Verified Review, stayed from Fri Dec 31 to Sat Jan 01 2022 at a $366.99 average nightly rate.
"Beautiful hotel but problem with security."
Overall Score3.0/ 5
We recently stayed at this hotel for a weekend wedding of a family friend. The hotel is very nice and the room was updated in the last few years. Our stay started well, but on our first night, there was a group having a party in the hallway on our floor. We were patient with them until around midnight, when the noise level became dramatically lower. However, at a little after 2am, I woke up to what can only be described as an out of hand party with loud voices, cursing, drinking and very bad language. We gave it about 20 minutes and when it didn't subside, we called the front desk to complain. The lady who answered the phone told me "well, it's a wedding party from a wedding held in the hotel earlier this evening". I responded that it was unacceptable to be making that kind of noise at that time and that I was going to call the police if they didn't fix it. About 10 minutes later, I could hear Security asking the people to quiet down and they did.. until Security left. It then went back to being VERY loud, as bad if not worse than it was previously. I called the front desk again and complained. They again sent Security up and the noise finally stopped around 3:15am. Needless to say, neither my wife nor I was very happy. Neither one of us got more than three hours of sleep and we had a wedding at the hotel the next day. My wife and I are usually very patient and understanding people, but I thought the lack of action by the hotel mgt was unacceptable. The next morning, after not having heard from hotel management, I went to the lobby and asked to see the Mgr. To his credit, he agreed that what happened the night before was unacceptable. He offered to credit us for the previous night and also said he would try to move us to another room. I accepted the credit but told him that we should not have to move because of rude people and that Security needed to do a better job. At this point, we are waiting for the credit to hit our credit card. Other than that, our stay was very nice and the Ballroom where the wedding was held was beautiful.
(Individual traveler, booked 1 room), from US flag
03-Aug-2021 Verified Review, stayed from Fri Jul 30 to Sun Aug 01 2021 at a $163.99 average nightly rate.
"Clean, excellent stuff, beautiful room."
Overall Score5.0/ 5
Five
(Individual traveler, booked 1 room), from US flag
18-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sat Jun 19 2021 at a $154.99 average nightly rate.
"Noise, room not stocked properly."
Overall Score2.0/ 5
Street noise, people fighting outside on the street, heard other guests talking in the hallway, no kleenex tissues in the room, trash can had no liners..
(Individual traveler, booked 1 room), from US flag
08-Mar-2021 Verified Review, stayed from Sat Mar 06 to Sun Mar 07 2021 at a $139.40 average nightly rate.
"Beautiful Hotel"
Overall Score5.0/ 5
Stayed for a night because our friends wedding was at the hotel ball room and the building is gorgeous. The room was very clean and was spacious. All of the staff that I had spoken with through your stay were very friendly and accommodating. I think my only issue was that there wasn?t a full length mirror in the room, with having to dress up for the wedding this would have been nice. Overall, even though I don?t live too far away from downtown Syracuse I would stay again if we ever had another event in the building.
(Individual traveler, booked 1 room), from US flag
08-Jul-2019 Verified Review, stayed from Fri Jul 05 to Sat Jul 06 2019 at a $171.72 average nightly rate.
"Beautiful Architecture"
Overall Score5.0/ 5
We were in town for a travel sporting event. We are used to staying in "typical" non descript, non memorable hotels. This Marriott was a beautifully restored building which welcomed us to the New York State of yesteryear. It was a pleasant surprise and a memorable weekend.
(Individual traveler, booked 1 room), from US flag
04-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sat Feb 02 2019 at a $149.00 average nightly rate.
"Good stay at the grand old hotel."
Overall Score5.0/ 5
Only negative experiences: figuring out parking. This could be better explained at reservation confirmation and/or check in. And figuring out how the shower faucet worked. Loved just walking around the beautifully restored lobby, riding classic elevators, enjoying the large, nicely appointed room. Comfy bed, pillows and sheets. The creme de le creme, was the wedding reception in the Empire room. PERFECT in all ways. Nothing but a luxurious positive experience.
(Individual traveler, booked 1 room), from US flag
16-Jan-2019 Verified Review, stayed from Fri Jan 11 to Sun Jan 13 2019 at a $115.56 average nightly rate.
"Cool Hotel, Avg Experience."
Overall Score3.0/ 5
Hotel was very beautiful and historic. The setting was lovely, the valet was great and front desk very friendly. The overall room size was quite small, yet other's we talked to with similar price had a very large room, multiple beds and a couch. Seems the set up of the rooms are a bit varied. We were surprised to find the room had no refrigerator which for out of town guests would be nice to store beverages and snacks. We used the coffee machine in the room but it was not restocked the next day nor were dirt glasses taken out of the room when it was turned over. When we had the pull out bed made up we had to request more blankets as they didn't have much of a cover. We also had to ask for more towels as there weren't enough for the guests in the room. Often you find LOTS of towels so it was odd. The hallways on our floor also HEAVILY smelled like cigarettes which was bizarre, not sure if you allow smoking in the rooms but it was off putting. Overall I'd say the experience could of been better but overall we were happy.
(Individual traveler, booked 1 room), from US flag
03-Jan-2019 Verified Review, stayed from Sat Dec 29 to Tue Jan 01 2019 at a $123.00 average nightly rate.

Summary of Verified Reviews

84
Very Good

Summary of 308 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 84/100 based on reviews from all travelers.

Very good hotel. Great room. Awesome vibe.

Vibe

84/100
27 reviews

Awesome vibe. Entrance area is ok. Stylish hotel.

Comfort

79/100
39 reviews

Spacious rooms, comfortable and with great beds, but too noisy.

Amenities

79/100
33 reviews

Great buildings and decent entrance area.

Service

76/100
53 reviews

Service is welcoming but the reception is subpar. Great valet service.

Room

74/100
62 reviews

Fairly clean, spacious rooms with great beds, but poorly rated bathrooms. Badly maintained rooms with poor minibars and kitchenettes.

Cleanliness

73/100
32 reviews

Clean hotel facilities. Room cleanliness is acceptable.

Location

57/100
31 reviews

Decent location, but problems with parking.

Breakfast

40/100
14 reviews

Breakfast can be improved.

Value

35/100
13 reviews

Value for money could be better.

Rated 82/100 based on reviews from couples.

Comfortable beds. Friendly service.

Amenities

81/100
8 reviews

Nice building.

Vibe

81/100
6 reviews

Awesome vibe.

Comfort

80/100
9 reviews

Comfortable rooms and beds.

Service

75/100
10 reviews

Friendly service.

Cleanliness

72/100
7 reviews

Clean.

Room

70/100
18 reviews

Great beds in okay rooms.

Location

58/100
5 reviews

Location is ok.

Breakfast

39/100
5 reviews

Breakfast can be improved.

Rated 71/100 based on reviews from solo travelers.

Nice building. Great amenities.

Comfort

78/100
6 reviews

Very comfortable.

Service

77/100
8 reviews

Fantastic service.

Amenities

75/100
7 reviews

Nice building.

Vibe

75/100
5 reviews

Awesome vibe.

Cleanliness

74/100
5 reviews

Clean.

Room

71/100
7 reviews

Great room.

Location

60/100
7 reviews

Location is ok.

Rated 77/100 based on reviews from families.

Clean. Great room.

Service

77/100
5 reviews

Fantastic service.

Room

68/100
5 reviews

Room is all right.

Rated 74/100 based on reviews from all travelers.

Very good hotel. Great room. Awesome vibe.

Vibe

82/100
25 reviews

Awesome vibe. Entrance area is ok. Stylish hotel.

Amenities

77/100
31 reviews

Great buildings and decent entrance area.

Service

77/100
52 reviews

Service is welcoming but the reception is subpar. Great valet service.

Room

73/100
61 reviews

Fairly clean, spacious rooms with great beds, but poorly rated bathrooms. Badly maintained rooms with poor minibars and kitchenettes.

Cleanliness

70/100
30 reviews

Clean hotel facilities. Room cleanliness is acceptable.

Location

64/100
29 reviews

Decent location, but problems with parking.

Breakfast

45/100
13 reviews

Breakfast can be improved.

Value

35/100
13 reviews

Value for money could be better.

Rated 79/100 based on reviews from couples.

Comfortable beds. Friendly service.

Vibe

81/100
6 reviews

Awesome vibe.

Amenities

80/100
7 reviews

Nice building.

Comfort

80/100
9 reviews

Comfortable rooms and beds.

Service

76/100
9 reviews

Friendly service.

Cleanliness

72/100
7 reviews

Clean.

Room

70/100
18 reviews

Great beds in okay rooms.

Location

58/100
5 reviews

Location is ok.

Rated 73/100 based on reviews from solo travelers.

Nice building. Great amenities.

Comfort

78/100
6 reviews

Very comfortable.

Service

77/100
8 reviews

Fantastic service.

Amenities

75/100
7 reviews

Nice building.

Vibe

75/100
5 reviews

Awesome vibe.

Cleanliness

74/100
5 reviews

Clean.

Room

71/100
7 reviews

Great room.

Location

60/100
7 reviews

Location is ok.

Rated 70/100 based on reviews from families.

Fantastic service. Great room.

Service

77/100
5 reviews

Fantastic service.

Review Semantics by TrustYou

Property Description

Awarded the AAA Four Diamond Award, the Marriott originally opened in 1924 as the Hotel Syracuse. Our beautiful downtown hotel has preserved the grandeur and opulence of this famed hotel and added a modern twist. The hotel's rich history has been maintained in the design and infrastructure, as well as in the notable works of art that grace the property. Once you enter the doors you will instantly feel the luxury and splendor that the Marriott Syracuse Downtown exudes. The finest hotel in town, we are located in the heart of Syracuse, making us an ideal hotel for both business and leisure travelers.

Amenities / Features


  • Check In: 4:00 pm
  • Check Out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Breakfast in room
  • Bus parking
  • Central location
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: Weather Channel
  • TV Channel: ESPN
  • TV Channel: Fox Sports
  • TV Channel: Discovery Channel
  • TV room
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

Syracuse Regional Transportation Center - 8 min driveHancock Intl. Airport (SYR) - 10 min drive

Local Shuttle Info: Limited - by appointment only

Breakfast Information

Buffet $16. A la carte options range from $9-$14. M-Club members receive access to private lounge with breakfast and evening snacks included.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

On-site parking, fee: 16 USD daily, Valet parking, fee: 20 USD daily

Internet / WiFI

Complimentary in public areas, Wired Internet and wireless Internet in guest room for a fee

Cleaning Policies

Disinfectant is used to clean the propertyProperty is disinfected with electrostatic sprayHigh-touch surfaces are cleaned and disinfectedSheets and towels are washed at 60°C/140°F or hotterFollows standard sanitization guidelines of Commitment to Clean (Marriott)Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)

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