Cleaning Policy: Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Commitment to Clean (Marriott)
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Very Disappointed in Management."
Overall Score1.0/5
Wasn?t able to get into the block of rooms. I had to pay full price for my two rooms non refundable bc there were no more rooms left and then they opened up another block of rooms! When I spoke to the manager about it he didn?t make eye contact with me. Very disappointed in management but the staff were fantastic.
Ann T. (Individual traveler, booked 1 room), from
28-Mar-2022 Verified Review, stayed from Thu Mar 24 to Mon Mar 28 2022 at a $209.57 average nightly rate.
"Nice & Clean Rooms"
Overall Score4.0/5
Walking in you are greeted by a beautiful, grand lobby from time when Syracuse used to be a thriving metropolis. Room was nice and clean. Elevators were in excellent condition.
Cristopher F. (Individual traveler, booked 1 room), from
21-Feb-2022 Verified Review, stayed from Sun Feb 20 to Mon Feb 21 2022 at a $218.99 average nightly rate.
"Clean rooms, great pub!"
Overall Score5.0/5
Excellent! Clean rooms and a great pub!
Mark C. (Individual traveler, booked 1 room), from
01-Jan-2022 Verified Review, stayed from Mon Dec 27 to Thu Dec 30 2021 at a $164.99 average nightly rate.
"Table screwed up and party ended early."
Overall Score3.0/5
We were supposed to be seated together and took long time to get set. Also, food disappeared quickly and party closed down early will not return.
James D. (Individual traveler, booked 1 room), from
01-Jan-2022 Verified Review, stayed from Fri Dec 31 to Sat Jan 01 2022 at a $366.99 average nightly rate.
"Beautiful hotel but problem with security."
Overall Score3.0/5
We recently stayed at this hotel for a weekend wedding of a family friend. The hotel is very nice and the room was updated in the last few years. Our stay started well, but on our first night, there was a group having a party in the hallway on our floor. We were patient with them until around midnight, when the noise level became dramatically lower. However, at a little after 2am, I woke up to what can only be described as an out of hand party with loud voices, cursing, drinking and very bad language. We gave it about 20 minutes and when it didn't subside, we called the front desk to complain. The lady who answered the phone told me "well, it's a wedding party from a wedding held in the hotel earlier this evening". I responded that it was unacceptable to be making that kind of noise at that time and that I was going to call the police if they didn't fix it. About 10 minutes later, I could hear Security asking the people to quiet down and they did.. until Security left. It then went back to being VERY loud, as bad if not worse than it was previously. I called the front desk again and complained. They again sent Security up and the noise finally stopped around 3:15am. Needless to say, neither my wife nor I was very happy. Neither one of us got more than three hours of sleep and we had a wedding at the hotel the next day. My wife and I are usually very patient and understanding people, but I thought the lack of action by the hotel mgt was unacceptable. The next morning, after not having heard from hotel management, I went to the lobby and asked to see the Mgr. To his credit, he agreed that what happened the night before was unacceptable. He offered to credit us for the previous night and also said he would try to move us to another room. I accepted the credit but told him that we should not have to move because of rude people and that Security needed to do a better job. At this point, we are waiting for the credit to hit our credit card. Other than that, our stay was very nice and the Ballroom where the wedding was held was beautiful.
Steven S. (Individual traveler, booked 1 room), from
03-Aug-2021 Verified Review, stayed from Fri Jul 30 to Sun Aug 01 2021 at a $163.99 average nightly rate.
"Clean, excellent stuff, beautiful room."
Overall Score5.0/5
Five
Norica P. (Individual traveler, booked 1 room), from
18-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sat Jun 19 2021 at a $154.99 average nightly rate.
"Noise, room not stocked properly."
Overall Score2.0/5
Street noise, people fighting outside on the street, heard other guests talking in the hallway, no kleenex tissues in the room, trash can had no liners..
Michael D. (Individual traveler, booked 1 room), from
08-Mar-2021 Verified Review, stayed from Sat Mar 06 to Sun Mar 07 2021 at a $139.40 average nightly rate.
"Beautiful Hotel"
Overall Score5.0/5
Stayed for a night because our friends wedding was at the hotel ball room and the building is gorgeous. The room was very clean and was spacious. All of the staff that I had spoken with through your stay were very friendly and accommodating. I think my only issue was that there wasn?t a full length mirror in the room, with having to dress up for the wedding this would have been nice. Overall, even though I don?t live too far away from downtown Syracuse I would stay again if we ever had another event in the building.
Kate M. (Individual traveler, booked 1 room), from
08-Jul-2019 Verified Review, stayed from Fri Jul 05 to Sat Jul 06 2019 at a $171.72 average nightly rate.
"Beautiful Architecture"
Overall Score5.0/5
We were in town for a travel sporting event. We are used to staying in "typical" non descript, non memorable hotels. This Marriott was a beautifully restored building which welcomed us to the New York State of yesteryear. It was a pleasant surprise and a memorable weekend.
Lisa S. (Individual traveler, booked 1 room), from
04-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sat Feb 02 2019 at a $149.00 average nightly rate.
"Good stay at the grand old hotel."
Overall Score5.0/5
Only negative experiences: figuring out parking. This could be better explained at reservation confirmation and/or check in. And figuring out how the shower faucet worked. Loved just walking around the beautifully restored lobby, riding classic elevators, enjoying the large, nicely appointed room. Comfy bed, pillows and sheets. The creme de le creme, was the wedding reception in the Empire room. PERFECT in all ways. Nothing but a luxurious positive experience.
Allen D. (Individual traveler, booked 1 room), from
16-Jan-2019 Verified Review, stayed from Fri Jan 11 to Sun Jan 13 2019 at a $115.56 average nightly rate.
"Cool Hotel, Avg Experience."
Overall Score3.0/5
Hotel was very beautiful and historic. The setting was lovely, the valet was great and front desk very friendly. The overall room size was quite small, yet other's we talked to with similar price had a very large room, multiple beds and a couch. Seems the set up of the rooms are a bit varied. We were surprised to find the room had no refrigerator which for out of town guests would be nice to store beverages and snacks. We used the coffee machine in the room but it was not restocked the next day nor were dirt glasses taken out of the room when it was turned over. When we had the pull out bed made up we had to request more blankets as they didn't have much of a cover. We also had to ask for more towels as there weren't enough for the guests in the room. Often you find LOTS of towels so it was odd. The hallways on our floor also HEAVILY smelled like cigarettes which was bizarre, not sure if you allow smoking in the rooms but it was off putting. Overall I'd say the experience could of been better but overall we were happy.
Caitlin V. (Individual traveler, booked 1 room), from
03-Jan-2019 Verified Review, stayed from Sat Dec 29 to Tue Jan 01 2019 at a $123.00 average nightly rate.
Summary of Verified Reviews
84
Very Good
Summary of 308 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Spacious rooms, comfortable and with great beds, but too noisy.
Amenities
79/100
33 reviews
Great buildings and decent entrance area.
Service
76/100
53 reviews
Service is welcoming but the reception is subpar. Great valet service.
Room
74/100
62 reviews
Fairly clean, spacious rooms with great beds, but poorly rated bathrooms.Badly maintained rooms with poor minibars and kitchenettes.
Cleanliness
73/100
32 reviews
Clean hotel facilities. Room cleanliness is acceptable.
Location
57/100
31 reviews
Decent location, but problems with parking.
Breakfast
40/100
14 reviews
Breakfast can be improved.
Value
35/100
13 reviews
Value for money could be better.
Rated 82/100 based on reviews from couples.
Comfortable beds. Friendly service.
Amenities
81/100
8 reviews
Nice building.
Vibe
81/100
6 reviews
Awesome vibe.
Comfort
80/100
9 reviews
Comfortable rooms and beds.
Service
75/100
10 reviews
Friendly service.
Cleanliness
72/100
7 reviews
Clean.
Room
70/100
18 reviews
Great beds in okay rooms.
Location
58/100
5 reviews
Location is ok.
Breakfast
39/100
5 reviews
Breakfast can be improved.
Rated 71/100 based on reviews from solo travelers.
Nice building. Great amenities.
Comfort
78/100
6 reviews
Very comfortable.
Service
77/100
8 reviews
Fantastic service.
Amenities
75/100
7 reviews
Nice building.
Vibe
75/100
5 reviews
Awesome vibe.
Cleanliness
74/100
5 reviews
Clean.
Room
71/100
7 reviews
Great room.
Location
60/100
7 reviews
Location is ok.
Rated 77/100 based on reviews from families.
Clean. Great room.
Service
77/100
5 reviews
Fantastic service.
Room
68/100
5 reviews
Room is all right.
Rated 74/100 based on reviews from all travelers.
Very good hotel. Great room. Awesome vibe.
Vibe
82/100
25 reviews
Awesome vibe. Entrance area is ok. Stylish hotel.
Amenities
77/100
31 reviews
Great buildings and decent entrance area.
Service
77/100
52 reviews
Service is welcoming but the reception is subpar. Great valet service.
Room
73/100
61 reviews
Fairly clean, spacious rooms with great beds, but poorly rated bathrooms.Badly maintained rooms with poor minibars and kitchenettes.
Cleanliness
70/100
30 reviews
Clean hotel facilities. Room cleanliness is acceptable.
Location
64/100
29 reviews
Decent location, but problems with parking.
Breakfast
45/100
13 reviews
Breakfast can be improved.
Value
35/100
13 reviews
Value for money could be better.
Rated 79/100 based on reviews from couples.
Comfortable beds. Friendly service.
Vibe
81/100
6 reviews
Awesome vibe.
Amenities
80/100
7 reviews
Nice building.
Comfort
80/100
9 reviews
Comfortable rooms and beds.
Service
76/100
9 reviews
Friendly service.
Cleanliness
72/100
7 reviews
Clean.
Room
70/100
18 reviews
Great beds in okay rooms.
Location
58/100
5 reviews
Location is ok.
Rated 73/100 based on reviews from solo travelers.
Nice building. Great amenities.
Comfort
78/100
6 reviews
Very comfortable.
Service
77/100
8 reviews
Fantastic service.
Amenities
75/100
7 reviews
Nice building.
Vibe
75/100
5 reviews
Awesome vibe.
Cleanliness
74/100
5 reviews
Clean.
Room
71/100
7 reviews
Great room.
Location
60/100
7 reviews
Location is ok.
Rated 70/100 based on reviews from families.
Fantastic service. Great room.
Service
77/100
5 reviews
Fantastic service.
Property Description
Awarded the AAA Four Diamond Award, the Marriott originally opened in 1924 as the Hotel Syracuse. Our beautiful downtown hotel has preserved the grandeur and opulence of this famed hotel and added a modern twist. The hotel's rich history has been maintained in the design and infrastructure, as well as in the notable works of art that grace the property. Once you enter the doors you will instantly feel the luxury and splendor that the Marriott Syracuse Downtown exudes. The finest hotel in town, we are located in the heart of Syracuse, making us an ideal hotel for both business and leisure travelers.
Amenities / Features
Check In: 4:00 pm
Check Out: 12:00 pm
Air conditioning
Airport Shuttle
Alarm clock
ATM
Breakfast in room
Bus parking
Central location
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: Weather Channel
TV Channel: ESPN
TV Channel: Fox Sports
TV Channel: Discovery Channel
TV room
Valet Parking
Voicemail
Airport & Shuttle Information
Syracuse Regional Transportation Center - 8 min driveHancock Intl. Airport (SYR) - 10 min drive
Local Shuttle Info: Limited - by appointment only
Breakfast Information
Buffet $16. A la carte options range from $9-$14. M-Club members receive access to private lounge with breakfast and evening snacks included.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Complimentary in public areas, Wired Internet and wireless Internet in guest room for a fee
Cleaning Policies
Disinfectant is used to clean the propertyProperty is disinfected with electrostatic sprayHigh-touch surfaces are cleaned and disinfectedSheets and towels are washed at 60°C/140°F or hotterFollows standard sanitization guidelines of Commitment to Clean (Marriott)Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)
About Marriott Hotels and Resorts
3,900 hotels spanning 72 countries
The Marriott Rewards is a free program where members can earn points before, during, and after their stay and redeem points for hotel stays, shopping, and travel
Free Wi-Fi for reward members
Mobile check-in services
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