Holiday Inn Express & Suites Utica An Ihg Hotel

23 Wells Ave, Utica, NY 13502 US near Exit 31 (233) on I-90 (~1.0mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Utica Children's Museum
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 274 guest reviews

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  • Free reception
  • Swimming pool
  • Free WiFi
  • Number of indoor pools - 1
  • Free use of nearby fitness center
  • Free newspapers in lobby
  • Free buffet breakfast
  • Free breakfast
  • Smoke-free property
Select Your Room:
06/27/2022 - 06/28/2022
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express & Suites Utica An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Was very disappointed to date their pool was not up and running."
Overall Score3.0/ 5
Was very disappointed to date their pool was not up and running.
(Individual traveler, booked 1 room), from US flag
15-Feb-2022 Verified Review, stayed from Thu Feb 10 to Fri Feb 11 2022 at a $124.00 average nightly rate.
"Five"
Overall Score4.0/ 5
Very disappointed and I was expecting the pool to be open and it was not.. I even asked about the pool and they said it was open ..
(Individual traveler, booked 1 room), from US flag
13-Feb-2022 Verified Review, stayed from Thu Feb 10 to Fri Feb 11 2022 at a $124.00 average nightly rate.
"Clean hotel with good breakfast!"
Overall Score3.0/ 5
Clean hotel. A good hot breakfast.
(Individual traveler, booked 1 room), from US flag
13-Feb-2022 Verified Review, stayed from Thu Feb 10 to Fri Feb 11 2022 at a $124.00 average nightly rate.
"I always choose HI Express when traveling."
Overall Score5.0/ 5
Clean, quiet and friendly staff.
(Group coordinator, booked 3 rooms), from US flag
13-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sat Oct 10 2020 at a $119.99 average nightly rate.
"Answer in one room crickets in another hotel not quiet people running up and down not social distanc"
Overall Score1.0/ 5
Answer in one room crickets in another hotel not quiet people running up and down not social distancing not wearing masks and the people at the desk did not in force itThe beds were not comfortable we booked three rooms and it was the worst holiday in express we have ever stayed at and we use holiday in express all the time I don’t think for the $900 we spent for the three rooms that we will ever be using Holiday Inn express Again.
(Individual traveler, booked 1 room), from US flag
28-Sep-2020 Verified Review, stayed from Fri Sep 25 to Sun Sep 27 2020 at a $124.57 average nightly rate.
"It was very clean on put in order."
Overall Score5.0/ 5
It was one of the best places I've seen. Great stay.
(Individual traveler, booked 1 room), from US flag
02-Mar-2020 Verified Review, stayed from Thu Feb 27 to Fri Feb 28 2020 at a $92.94 average nightly rate.

Summary of Verified Reviews

85
Very Good

Summary of 290 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 85/100 based on reviews from all travelers.

Very good hotel. Great location. Awesome vibe.

Location

98/100
23 reviews

Great location.

Vibe

90/100
12 reviews

Awesome vibe. Modern Hotel.

Service

84/100
62 reviews

Reception is decent, with overall friendly and professional service.

Cleanliness

82/100
46 reviews

Clean hotel facilities. Clean rooms.

Comfort

81/100
27 reviews

Great sized rooms, very comfortable with wonderful beds.

Amenities

75/100
15 reviews

Good amenities and hotel building is acceptable.

Breakfast

72/100
39 reviews

Tasty breakfast.

Room

67/100
76 reviews

Average but poorly maintained rooms. Large, clean rooms with excellent beds. Shower can be a problem.

Food

49/100
13 reviews

Food could be better.

Rated 80/100 based on reviews from families.

Great location. Friendly service.

Location

98/100
8 reviews

Great location.

Service

83/100
20 reviews

Friendly service, and reception was okay.

Cleanliness

79/100
8 reviews

Clean rooms.

Comfort

79/100
8 reviews

Very comfortable.

Amenities

77/100
5 reviews

Great amenities.

Breakfast

71/100
14 reviews

Tasty breakfast.

Room

60/100
18 reviews

Clean, reasonable rooms. Rooms need regular maintenance.

Food

51/100
5 reviews

Food is all right.

Pool

41/100
5 reviews

Pool should be renewed.

Rated 82/100 based on reviews from couples.

Clean. Very comfortable.

Service

87/100
8 reviews

Fantastic service.

Cleanliness

83/100
7 reviews

Clean.

Comfort

79/100
5 reviews

Very comfortable.

Breakfast

74/100
6 reviews

Tasty breakfast.

Room

62/100
14 reviews

Rooms are alright, but bathrooms are not great.

Rated 78/100 based on reviews from all travelers.

Very good hotel. Great location. Awesome vibe.

Location

98/100
23 reviews

Great location.

Vibe

90/100
12 reviews

Awesome vibe. Modern Hotel.

Service

84/100
61 reviews

Reception is decent, with overall friendly and professional service.

Cleanliness

82/100
44 reviews

Clean hotel facilities. Clean rooms.

Comfort

81/100
27 reviews

Great sized rooms, very comfortable with wonderful beds.

Amenities

75/100
15 reviews

Good amenities and hotel building is acceptable.

Breakfast

71/100
38 reviews

Tasty breakfast.

Room

66/100
74 reviews

Average but poorly maintained rooms. Large, clean rooms with excellent beds. Shower can be a problem.

Food

49/100
13 reviews

Food could be better.

Rated 76/100 based on reviews from families.

Great location. Friendly service.

Location

98/100
8 reviews

Great location.

Service

82/100
19 reviews

Friendly service, and reception was okay.

Cleanliness

79/100
7 reviews

Clean rooms.

Comfort

79/100
8 reviews

Very comfortable.

Amenities

77/100
5 reviews

Great amenities.

Breakfast

71/100
13 reviews

Tasty breakfast.

Room

59/100
17 reviews

Clean, reasonable rooms. Rooms need regular maintenance.

Food

51/100
5 reviews

Food is all right.

Pool

41/100
5 reviews

Pool should be renewed.

Rated 79/100 based on reviews from couples.

Clean. Very comfortable.

Service

87/100
8 reviews

Fantastic service.

Cleanliness

83/100
7 reviews

Clean.

Comfort

79/100
5 reviews

Very comfortable.

Breakfast

74/100
6 reviews

Tasty breakfast.

Room

62/100
14 reviews

Rooms are alright, but bathrooms are not great.

Review Semantics by TrustYou

Property Description

With a stay at Holiday Inn Express & Suites Utica, an IHG Hotel, you'll be centrally located in Utica, within a 10-minute drive of Utica College and National Distance Running Hall of Fame. This hotel is 12 mi (19.4 km) from Hamilton College and 1 mi (1.6 km) from Utica Memorial Auditorium.

Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Utica, an IHG Hotel. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Utica Children's Museum - 1.1 km / 0.7 mi
National Distance Running Hall of Fame - 1.2 km / 0.8 mi
Utica Memorial Auditorium - 1.6 km / 1 mi
Stanley Theater - 1.9 km / 1.2 mi
Munson Williams Proctor Arts Institute - 2.3 km / 1.4 mi
Saranac Brewery - 2.6 km / 1.6 mi
Matt Brewing Company - 2.7 km / 1.7 mi
Oneida County Historical Society - 3.5 km / 2.2 mi
Utica Zoo - 4.2 km / 2.6 mi
Valley View Golf Course - 4.4 km / 2.7 mi
Mohawk Valley Health System - Marketing & Communications - 4.4 km / 2.7 mi
State University of New York Institute of Technology - 4.5 km / 2.8 mi
Mohawk Valley Community College - 5 km / 3.1 mi
Utica College - 6.1 km / 3.8 mi
Charles A Gaetano Stadium - 7 km / 4.3 mi

The nearest airports are:
Hancock Intl. Airport (SYR) - 88.8 km / 55.2 mi
Rome, NY (RME-Griffiss Intl.) - 24.1 km / 15 mi

The preferred airport for Holiday Inn Express & Suites Utica, an IHG Hotel is Hancock Intl. Airport (SYR).

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Utica? This hotel has facilities measuring 336 square feet (31 square meters), including a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible
  • Express check-in
  • Free reception
  • Number of meeting rooms - 1
  • Conference space size (meters) - 31
  • Swimming pool
  • Television in common areas
  • Free WiFi
  • Braille or raised signage
  • Number of indoor pools - 1
  • In-room accessibility
  • Free use of nearby fitness center
  • Internet access in public areas - high speed
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • Free buffet breakfast
  • Year Built - 2012
  • Total number of rooms - 75
  • Number of floors - 3
  • Professional property host/manager
  • LGBTQ friendly
  • Airport transportation (surcharge)
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Business center
  • 24-hour front desk
  • Daily
  • Barbecue grill(s)
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 336
  • 24-hour business center

Airport & Shuttle Information

Syracuse airport approximately 60 miles away.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Complimentary Full Hot breakfast served daily, complete with eggs, sausage, bacon, and our famous cinnamon buns and make your own pancakes.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Pets not allowed

No pets allowed.

Parking Info

No parking fees

Internet / WiFI

Free Wi-Fi!

Cleaning Policies

Property is cleaned with disinfectant

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

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