Hampton Inn & Suites Albany Downtown

25 Chapel St, Albany, NY 12210 US near Exit 6 (4.5) on I-90 (~1.1mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property In Albany (Downtown Albany)
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Very Good
4.0/5

Based on 1009 guest reviews

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  • Free wired internet
  • Free WiFi
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free breakfast
  • Smoke-free property
  • Fitness facilities
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11/28/2022 - 11/29/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hampton Inn & Suites Albany Downtown

Below are the verified reviews from guests that we have booked recently:
"Unimpressed"
Overall Score3.0/ 5
Would not return to this hotel too many limitations.
(Individual traveler, booked 1 room), from US flag
01-Aug-2022 Verified Review, stayed from Wed Jul 27 to Thu Jul 28 2022 at a $161.00 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Customer service was great. Room was clean and comfortable. Would stay there again.
(Individual traveler, booked 1 room), from US flag
01-Jan-2022 Verified Review, stayed from Tue Dec 28 to Wed Dec 29 2021 at a $123.00 average nightly rate.
"The breakfast was very good and people at desk were friendly and helpful."
Overall Score3.0/ 5
it was okay I did not like the car parking issue after telling us they would not move my car they did anyways and then having to wait for our keys and looking for my car this made no sense why if you park somewhere in the lot and had to pay on top off your stay that was a little disappointing that we had to look for our car.
(Individual traveler, booked 1 room), from US flag
19-Oct-2021 Verified Review, stayed from Fri Oct 01 to Sat Oct 02 2021 at a $146.00 average nightly rate.
"Hotel was bellow Hampton standards."
Overall Score3.0/ 5
Breakfast was very good. Room was average. The room thermostat did not work well. Hotel was clean. Probably not stay there again.
(Individual traveler, booked 1 room), from US flag
14-Oct-2021 Verified Review, stayed from Tue Oct 12 to Wed Oct 13 2021 at a $136.99 average nightly rate.
"Great place in a great area."
Overall Score5.0/ 5
Rooms were very clean.The staff were all great.We needed early check in as we needed to go to a rehersel dinner for a wedding.No problem at this hotel.Breakfast was great not just coffee and muffins.Omlets sausages fruit and all kinds of breads.A+ from my family.
(Individual traveler, booked 1 room), from US flag
26-Sep-2021 Verified Review, stayed from Thu Sep 23 to Sat Sep 25 2021 at a $169.99 average nightly rate.
"Bad Smell"
Overall Score2.0/ 5
The smell in our room was old and dirty and dusty. Maybe it was an old rug? There was no way to cover the window at night..there was no shade and the drapes wouldn?t go far enough to cover window. We had a lamp post from Parking lot shine bright all night At 4:18 am we were awakened to alarms that we had to vacate the hotel due to Some emergency. It turned out hotel guests took the fire extinguisher and sprayed a room, causing alarms to go off. Front desk said ?no worries, we evicted them.? Guess who didn?t fall asleep rest of The stay? We won?t return thats for sure Change your rugs, the smell in room is gross!
(Individual traveler, booked 1 room), from US flag
23-Aug-2021 Verified Review, stayed from Fri Aug 20 to Sat Aug 21 2021 at a $166.53 average nightly rate.
"Clean and spacious room."
Overall Score5.0/ 5
Very good value for the price.
(Individual traveler, booked 1 room), from US flag
21-Aug-2021 Verified Review, stayed from Sat Aug 21 to Sun Aug 22 2021 at a $273.99 average nightly rate.
"Good Comfort"
Overall Score4.0/ 5
The only thing missing from this hotel is an indoor pool..
(Individual traveler, booked 1 room), from US flag
10-Aug-2021 Verified Review, stayed from Tue Aug 03 to Thu Aug 05 2021 at a $87.99 average nightly rate.
"Excellent Service."
Overall Score5.0/ 5
Room was great, front desk was very helpful and courtesy. The only negative comment was I was double billed for the room. Front desk is letting management know and I hope it would be taken care ASAP.
(Individual traveler, booked 1 room), from US flag
25-Jul-2021 Verified Review, stayed from Fri Jul 23 to Sat Jul 24 2021 at a $172.00 average nightly rate.
"Bad Experience"
Overall Score1.0/ 5
Two unfortunate things: 1. The hotel lobby and the floor we stayed on had a heavy odor of someone smoking weed. 2. The attitude of the front desk clerk was completely unacceptable. I ended up getting double charged for two rooms. He talked over me three times and talked louder each time he talked over me. I deal with customers every day and never talk over them to prove I?m right. He then said, ?Are you going to let me finish?? First, how could I if he kept taking over me? When I was finally frustrated, I said ?no.? He then sarcastically said ?then have a good day? and ignored me from that moment onwards. I won?t stay at this hotel again.
(Individual traveler, booked 1 room), from US flag
24-May-2021 Verified Review, stayed from Fri May 21 to Sat May 22 2021 at a $121.53 average nightly rate.
"Great Place to stay!"
Overall Score5.0/ 5
Convient to downtown Albany. Great breakfast selection. Comfortable, clean and convenient place to stay.
(Individual traveler, booked 1 room), from US flag
01-Feb-2019 Verified Review, stayed from Mon Jan 28 to Tue Jan 29 2019 at a $188.87 average nightly rate.
"Great room, great service."
Overall Score5.0/ 5
We were very happy with our stay at Hampton Inn, Albany, NY. The room was clean and modern and the people couldn't have been nicer.
(Individual traveler, booked 1 room), from US flag
09-Jul-2014 Verified Review, stayed from Sat Jul 05 to Sun Jul 06 2014 at a $169.15 average nightly rate.

Summary of Verified Reviews

Rated 82/100 based on reviews from all travelers.

Good city hotel. Great location.

Service

83/100
296 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Valet service could be better. Great hotel security.

Location

70/100
227 reviews

Great location. Pricey, inconvenient parking. Near city centre with great sightseeing and nearby restaurants.

Room

65/100
303 reviews

Large, reasonably clean rooms and comfortable beds. Bathrooms are large but with substandard cleaning. Outdated, badly maintained rooms with poor furniture. Substandard bathrooms, televisions, and air conditioning. Shower was ok.

Cleanliness

64/100
215 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Breakfast

64/100
138 reviews

Affordable, fairly tasty breakfasts.

Value

46/100
92 reviews

Value for money could be better. Fair breakfast prices.

WiFi

0/100
13 reviews

Wifi quality could be improved.

Rated 80/100 based on reviews from families.

Pleasant entrance area. Professional service.

Service

82/100
73 reviews

Efficient, friendly service with a nice reception.

Cleanliness

70/100
51 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Location

68/100
68 reviews

Location is ok. Pricey, inconvenient parking.

Breakfast

67/100
40 reviews

Breakfast is average.

Room

57/100
68 reviews

Large, reasonably clean rooms and comfortable beds. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Value

41/100
25 reviews

Value for money could be better.

Rated 75/100 based on reviews from couples.

Spacious rooms.

Service

81/100
35 reviews

Friendly service and great reception.

Location

74/100
33 reviews

Well-located, although unfortunately the parking isn't easy.

Cleanliness

62/100
29 reviews

Room cleanliness is acceptable.

Room

59/100
56 reviews

Large, reasonably clean rooms and comfortable beds. Guests complain about furniture and bathrooms. Shower was ok.

Breakfast

57/100
24 reviews

Breakfast is average.

Food

52/100
13 reviews

Food is all right.

Value

43/100
15 reviews

Value for money could be better.

Rated 70/100 based on reviews from solo travelers.

Great reception. Friendly service.

Service

86/100
15 reviews

Friendly service.

Location

71/100
11 reviews

Well-located, although unfortunately the parking isn't easy.

Breakfast

65/100
9 reviews

Breakfast is average.

Cleanliness

62/100
11 reviews

Room cleanliness is acceptable.

Room

59/100
14 reviews

Room cleanliness is acceptable.

Value

53/100
5 reviews

Fairly good value for money.

Rated 80/100 based on reviews from business travelers.

Great location. Fantastic service.

Service

86/100
8 reviews

Friendly service.

Location

67/100
5 reviews

Location is ok.

Room

62/100
7 reviews

Room is all right.

Cleanliness

61/100
5 reviews

Quite clean.

Rated 72/100 based on reviews from all travelers.

Good city hotel. Great location.

Service

80/100
6 reviews

Fantastic service.

Location

75/100
9 reviews

Great location.

Cleanliness

65/100
5 reviews

Quite clean.

Room

54/100
8 reviews

Room is all right.

Rated 75/100 based on reviews from all travelers.

Good city hotel. Great location.

Service

83/100
283 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Valet service could be better. Great hotel security.

Location

69/100
209 reviews

Location is ok. Pricey, inconvenient parking. Near city centre with great sightseeing and nearby restaurants.

Room

65/100
287 reviews

Large, reasonably clean rooms and comfortable beds. Bathrooms are large but with substandard cleaning. Outdated, badly maintained rooms with poor furniture. Substandard bathrooms, televisions, and air conditioning. Shower was ok.

Breakfast

65/100
130 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

64/100
208 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Value

45/100
87 reviews

Value for money could be better. Fair breakfast prices.

WiFi

0/100
11 reviews

Wifi quality could be improved.

Rated 79/100 based on reviews from families.

Pleasant entrance area.

Service

82/100
73 reviews

Efficient, friendly service with a nice reception.

Breakfast

68/100
36 reviews

Breakfast is average.

Cleanliness

67/100
48 reviews

Quite clean. Clean hotel facilities.

Location

67/100
62 reviews

Location is ok. Pricey, inconvenient parking.

Room

57/100
62 reviews

Well-sized, typical rooms with mediocre beds. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Value

40/100
22 reviews

Value for money could be better.

Rated 71/100 based on reviews from couples.

Spacious rooms.

Service

81/100
31 reviews

Friendly service and great reception.

Location

73/100
28 reviews

Well-located, although unfortunately the parking isn't easy.

Cleanliness

62/100
29 reviews

Room cleanliness is acceptable.

Room

59/100
53 reviews

Complaints about bathrooms and furnishing, but okay beds and decently clean. Shower was ok.

Breakfast

58/100
23 reviews

Breakfast is average.

Food

50/100
11 reviews

Food is all right.

Value

43/100
15 reviews

Value for money could be better.

Rated 70/100 based on reviews from solo travelers.

Great reception. Friendly service.

Service

86/100
12 reviews

Friendly service.

Location

70/100
8 reviews

Decent location, but problems with parking.

Cleanliness

66/100
9 reviews

Room cleanliness is acceptable.

Breakfast

65/100
8 reviews

Breakfast is average.

Room

59/100
10 reviews

Room cleanliness is acceptable.

Rated 77/100 based on reviews from business travelers.

Fantastic service. Friendly service.

Service

86/100
8 reviews

Friendly service.

Location

67/100
5 reviews

Location is ok.

Room

62/100
6 reviews

Room is all right.

Cleanliness

61/100
5 reviews

Quite clean.

Review Semantics by TrustYou

Amenities / Features

  • Check In: 4:00 pm - 12:00 am
  • Check Out: 11:00 am

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

About Hampton Inn

  • All US locations offer coffee & tea in the lobby at no cost
  • Free Hot Breakfast serving fresh-baked waffles and oatmeal with toppings
  • Offer 'On the Run' breakfast bags during the week if you're in a hurry
  • Free daily newspaper on weekdays

The Hampton Inn highlights above are subject to change without notice.

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