Quality Inn Downtown Syracuse

454 James St., Syracuse , NY NY13203 US near Exit 19 (84) on I-81 (~0.2mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Very Good
4.0/5

Based on 570 guest reviews

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  • Pet friendly
  • Fitness + Health Center
  • 49 rooms in property
  • Check-in: 02:00 PM
  • Check-out: 11:00 AM
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11/28/2022 - 11/29/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Quality Inn & Suites Downtown

Below are the verified reviews from guests that we have booked recently:
"Bad Experience"
Overall Score2.0/ 5
We arrived at the hotel and were sent to a room on the bottom floor first that was a mess, the bed was standing up again the wall and the room was dirty. The young lady at the desk said can you wait around until they take care of the room and I said no, my wife was having surgery the following day and is disabled and she was really tired. They gave us another room and the bathroom was dirty and the room didn?t look very clean either. Thankfully our money was returned. We though by what we saw on line it was a nice hotel close to St Joes to stay. So sad!
(Individual traveler, booked 1 room), from US flag
01-Aug-2022 Verified Review, stayed from Mon Jul 25 to Wed Jul 27 2022 at a $89.10 average nightly rate.
"Very good service."
Overall Score4.0/ 5
Staff was very friendly from beginning to end.
(Individual traveler, booked 1 room), from US flag
08-May-2022 Verified Review, stayed from Sat May 07 to Sun May 08 2022 at a $132.99 average nightly rate.
"Excellent Hotel"
Overall Score4.0/ 5
Excellent hotel.
(Individual traveler, booked 1 room), from US flag
26-Feb-2022 Verified Review, stayed from Thu Feb 24 to Fri Feb 25 2022 at a $85.00 average nightly rate.
"Excellent overnight stay."
Overall Score5.0/ 5
Room and service were excellent. Very clean.
(Individual traveler, booked 1 room), from US flag
17-Nov-2021 Verified Review, stayed from Sun Nov 14 to Mon Nov 15 2021 at a $84.00 average nightly rate.
"Nice Property."
Overall Score4.0/ 5
It?s fine. The surrounding area isn?t great. Sirens all day and night but the property is fine.
(Individual traveler, booked 1 room), from US flag
16-Oct-2021 Verified Review, stayed from Fri Oct 15 to Sun Oct 17 2021 at a $201.50 average nightly rate.
"Okay"
Overall Score3.0/ 5
room wash clean not the bath room several pubik hairs.
(Group coordinator, booked 2 rooms), from US flag
12-Jun-2021 Verified Review, stayed from Thu Jun 10 to Fri Jun 11 2021 at a $94.99 average nightly rate.
"Thumbs Up and Cudos To The Staff."
Overall Score5.0/ 5
The staff seemed very customer friendly and accommodating! We would stay there again!
(Individual traveler, booked 1 room), from US flag
28-Nov-2020 Verified Review, stayed from Tue Nov 24 to Wed Nov 25 2020 at a $72.99 average nightly rate.
"You get what you pay for."
Overall Score3.0/ 5
Positives: The front desk was pleasant, the room was clean, free WiFi, there?s a breakfast option. Negatives: no closet in room, even though there was an odd cutout in the room with a full length mirror which could have served, heat alternately blew cold and hot air and rattled at certain temps and there was no hallway (a motel feature, with doors opening to the outside), which matters in January!
(Individual traveler, booked 1 room), from US flag
29-Jan-2020 Verified Review, stayed from Wed Jan 29 to Thu Jan 30 2020 at a $81.00 average nightly rate.
"Pleasant, clean, newly updated, comfortable recommend it highly"
Overall Score5.0/ 5
It was my first time at this quality inn in Tully, NY and I have to say I was pleasantly surprised. The room was beautiful, newly updated and spotless. The staff was very helpful and pleasant. I plan to return there for my next visit in Tully.
(Individual traveler, booked 1 room), from US flag
20-Oct-2019 Verified Review, stayed from Sat Oct 12 to Sun Oct 13 2019 at a $164.00 average nightly rate.
"Very Pleasant stay."
Overall Score5.0/ 5
We had a family member being operated on at At Joseph's Hospital and wanted to stay close. We were surprised at how close it was. Perfect. The room was very clean, everyone was great to deal with, We would stay there again and again.
(Individual traveler, booked 1 room), from US flag
29-Mar-2019 Verified Review, stayed from Thu Mar 28 to Fri Mar 29 2019 at a $80.00 average nightly rate.
"Perfect for over night stay."
Overall Score4.0/ 5
I came down for business and I knew I would get in late and be up early, for the price that I paid compared to the amenities, it was a nice value.
(Individual traveler, booked 1 room), from US flag
03-Mar-2019 Verified Review, stayed from Thu Feb 28 to Fri Mar 01 2019 at a $67.50 average nightly rate.
"Nice hotel clean and nice breakfast."
Overall Score4.0/ 5
The only problem I had was the people above were noisy which kept every one awake.
(Individual traveler, booked 1 room), from US flag
04-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sat Feb 02 2019 at a $105.00 average nightly rate.
"Very pleasant experience."
Overall Score5.0/ 5
Comfortable, cozy, modern and clean. Very nice for the price.
(Individual traveler, booked 1 room), from US flag
19-Jan-2019 Verified Review, stayed from Sat Jan 19 to Sun Jan 20 2019 at a $81.00 average nightly rate.

Summary of Verified Reviews

71
Fair

Summary of 594 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 71/100 based on reviews from all travelers.

Fair budget hotel. Good for sightseeing and has nearby restaurants and bars.

WiFi

83/100
6 reviews

Good internet service. Average wifi quality.

Service

71/100
122 reviews

Friendly and acceptably professional service, with decent reception but lower quality management. Great hotel security.

Room

63/100
186 reviews

Reasonably sized, new rooms with so-so beds. Complaints about maintenance and cleanliness in rooms and bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Standard air conditioning.

Location

60/100
73 reviews

Location is ok. Easy car access but inadequate parking. Excellent sightseeing, restaurants and bars nearby.

Breakfast

53/100
63 reviews

Breakfast is average.

Cleanliness

46/100
119 reviews

Bathrooms and rooms are untidy.

Rated 60/100 based on reviews from families.

Fantastic service.

Service

71/100
28 reviews

Fantastic service. Service is friendly enough, with acceptable reception staff.

Value

65/100
11 reviews

Fairly good value for money.

Room

61/100
47 reviews

Rooms and beds are adequate. Bathrooms are dirty and rooms in need of maintenance.

Breakfast

60/100
19 reviews

Breakfast is average.

Location

55/100
19 reviews

Location is ok.

Cleanliness

50/100
24 reviews

Cleanliness is lacking in rooms and bathrooms.

Amenities

40/100
12 reviews

Hotel buildings could use some improvement.

Rated 65/100 based on reviews from couples.

Service

67/100
14 reviews

Service is average, but very friendly.

Location

64/100
12 reviews

Location is ok.

Comfort

61/100
15 reviews

Beds are decent and generally comfortable.

Room

59/100
29 reviews

Average rooms with standard beds. Untidy, poorly-kept rooms with poor furniture and bathrooms.

Breakfast

48/100
11 reviews

Breakfast can be improved.

Cleanliness

45/100
21 reviews

Rooms could be cleaner.

Rated 64/100 based on reviews from solo travelers.

Fantastic service. Friendly service.

Service

67/100
8 reviews

Service is adequate.

Room

64/100
12 reviews

Average rooms with standard beds.

Comfort

64/100
7 reviews

Beds are decent and generally comfortable.

Location

56/100
9 reviews

Location is ok.

Breakfast

51/100
7 reviews

Breakfast is average.

Cleanliness

48/100
7 reviews

Could use a good cleaning.

Rated 66/100 based on reviews from all travelers.

Fair budget hotel. Good for sightseeing and has nearby restaurants and bars.

WiFi

85/100
5 reviews

Good wifi quality.

Service

71/100
117 reviews

Friendly and acceptably professional service, with decent reception but lower quality management. Great hotel security.

Room

63/100
181 reviews

Acceptably sized but poorly cleaned rooms and bathrooms. Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes. Decent beds and A/C.

Location

60/100
70 reviews

Location is ok. Excellent sightseeing, restaurants and bars nearby. Easy car access but inadequate parking.

Breakfast

53/100
60 reviews

Breakfast is average.

Cleanliness

47/100
113 reviews

Bathrooms and rooms are untidy.

Rated 64/100 based on reviews from families.

Fantastic service. Friendly service.

Service

71/100
27 reviews

Fantastic service. Service is friendly enough, with acceptable reception staff.

Value

66/100
10 reviews

Fairly good value for money.

Room

61/100
45 reviews

Rooms and beds are adequate. Poor maintenance in rooms and bathrooms.

Breakfast

59/100
18 reviews

Breakfast is average.

Location

55/100
19 reviews

Location is ok.

Cleanliness

51/100
22 reviews

Room cleanliness is acceptable.

Amenities

40/100
12 reviews

Hotel buildings could use some improvement.

Rated 61/100 based on reviews from couples.

Friendly service.

Service

67/100
14 reviews

Service is average, but very friendly.

Location

63/100
10 reviews

Location is ok.

Comfort

61/100
15 reviews

Beds are decent and generally comfortable.

Room

58/100
28 reviews

Average rooms with standard beds. Untidy, poorly-kept rooms with poor furniture and bathrooms.

Breakfast

48/100
11 reviews

Breakfast can be improved.

Cleanliness

45/100
20 reviews

Rooms could be cleaner.

Rated 61/100 based on reviews from solo travelers.

Friendly service. Fantastic service.

Service

68/100
7 reviews

Service is adequate.

Room

64/100
12 reviews

Average rooms with standard beds.

Comfort

64/100
7 reviews

Beds are decent and generally comfortable.

Location

57/100
8 reviews

Location is ok.

Breakfast

51/100
7 reviews

Breakfast is average.

Cleanliness

49/100
6 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

With a stay at Quality Inn & Suites Downtown, you'll be centrally located in Syracuse, within a 5-minute drive of Syracuse University and Erie Canal Museum. This hotel is 2.1 mi (3.4 km) from Destiny USA and 1.6 mi (2.5 km) from Carrier Dome.

A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Make yourself at home in one of the 47 guestrooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

St. Joseph's Hospital Health Center - 0.4 km / 0.3 mi
Erie Canal Museum - 0.4 km / 0.3 mi
Clinton Square - 0.5 km / 0.3 mi
Jazz Central Theater - 0.6 km / 0.4 mi
Onondaga Historical Museum - 0.8 km / 0.5 mi
Landmark Theatre - 0.9 km / 0.6 mi
Museum of International Masks and Puppets - 0.9 km / 0.6 mi
ArtRage Gallery - 0.9 km / 0.6 mi
Onondaga County War Memorial - 1 km / 0.6 mi
Everson Museum of Art - 1.1 km / 0.7 mi
The Oncenter - 1.1 km / 0.7 mi
Museum of Science and Technology - 1.2 km / 0.7 mi
Armory Square - 1.2 km / 0.7 mi
Syracuse Convention and Visitors Bureau - 1.4 km / 0.9 mi
Community Folk Art Center - 1.4 km / 0.9 mi

The preferred airport for Quality Inn & Suites Downtown is Hancock Intl. Airport (SYR) - 11.2 km / 7 mi

Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access.

Amenities / Features

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Parking (limited spaces)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Designated smoking areas
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Accessible bathroom
  • Number of buildings/towers - 1
  • Total number of rooms - 47
  • Number of floors - 3
  • Professional property host/manager
  • Property does not require health documentation at check-in
  • Free buffet breakfast
  • Free breakfast
  • Visual alarms in hallways
  • Handrails in stairways
  • 24-hour front desk
  • Daily
  • Wheelchair-accessible meeting spaces/business center
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Wheelchair accessible path of travel

Airport & Shuttle Information

The Syracuse Hancock International Airport is 7.2m away from this location. ,Public transportaion is 0.1m away. Amtrak Train Station and Greyhound Bus Station is 2.0 miles away

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No Pet

Misc Fees / Policies

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global), and Intertek Cristal (3rd party expert - Global).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Cashless transactions are available

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Hotel Rate Trends at Quality Inn & Suites Downtown

Rate fluctuations of Quality Inn & Suites Downtown

The graph above is averages of room rates for both group rates and the lowest online individual rates our system could find at the time the group/meeting bid was placed. The lowest group rate shown is 41.4% in April 2020 and the highest average individual rate is $146 in the month of August 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Quality Inn & Suites Downtown in a month when rates are lower.

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