Hilton Albany

40 Lodge Street, Albany, NY 12207 US near Exit 6 (4.5) on I-90 (~1.3mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property In Albany (Downtown Albany)
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Average
3.5/5

Based on 1578 guest reviews

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  • Free WiFi
  • Number of indoor pools - 1
  • Breakfast available (surcharge)
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Free train station pickup
  • Smoke-free property
Select Your Room:
02/01/2023 - 02/02/2023
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hilton Albany

Below are the verified reviews from guests that we have booked recently:
"Very, very disappointed with false information from the reservationist."
Overall Score2.0/ 5
I specifically asked if the pool was available and was given false information. The ice machine was broken on the 11th floor. I realize the hotel is older but the bathroom ceiling was peeling.
(Individual traveler, booked 1 room), from US flag
22-Mar-2022 Verified Review, stayed from Fri Mar 18 to Sun Mar 20 2022 at a $129.00 average nightly rate.
"Enjoyed the restaurant's food and the pleasant service."
Overall Score4.0/ 5
Nice staff, good food. A pleasant stay!
(Individual traveler, booked 1 room), from US flag
24-Oct-2021 Verified Review, stayed from Sat Oct 16 to Sun Oct 17 2021 at a $196.55 average nightly rate.
"Fantastic!"
Overall Score5.0/ 5
I love the services and VIEW! Thank you!
(Individual traveler, booked 1 room), from US flag
19-Oct-2021 Verified Review, stayed from Sat Oct 16 to Sun Oct 17 2021 at a $157.99 average nightly rate.
"View of trash out side our unlocked window."
Overall Score2.0/ 5
The 2nd floor Window showed garbage outside our window. (Dirty underwear and trash).
(Individual traveler, booked 1 room), from US flag
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $159.00 average nightly rate.
"Great Experience"
Overall Score4.0/ 5
Reserved a room becauae it was very hot and humid and my grannddauggters wanted to swim they had a great time and had the pool to themselves.
(Individual traveler, booked 1 room), from US flag
16-Jul-2021 Verified Review, stayed from Thu Jul 15 to Fri Jul 16 2021 at a $154.00 average nightly rate.
"Disappointed"
Overall Score2.0/ 5
Upon check in we wanted the billing put on another card, we were told we could do it on check out only to find out everything was charged that card although we were told it wouldn?t be. The elevators not working was unbelievable, causing major issues waiting some times 10 15 minutes was unacceptable! Was quoted $160/ night was charged the wrong amount, no coffee or cups n the room. We were part of a convention at the Albany Centre was very disappointed we will all be back in October for another major and will not recommend this hotel.
(Individual traveler, booked 1 room), from CA flag
27-Jul-2019 Verified Review, stayed from Fri Jul 26 to Sun Jul 28 2019 at a C$174.69 average nightly rate.
"Great"
Overall Score4.0/ 5
The only thing I did not like was how small the bathroom was. For a big room with a king sized bed the bathroom was very small.
(Individual traveler, booked 1 room), from US flag
01-Jan-2019 Verified Review, stayed from Sat Dec 29 to Mon Dec 31 2018 at a $100.86 average nightly rate.

Summary of Verified Reviews

67
Poor

Summary of 1,183 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 67/100 based on reviews from all travelers.

Good for sightseeing with nearby parking areas. Room needs to be improved.

Location

79/100
161 reviews

Great location. Pricey, inconvenient parking. Excellent sightseeing, restaurants and bars nearby.

Service

60/100
266 reviews

Friendly but somewhat unprofessional service, with complaints about housekeeping and management. Bad service from reception and mediocre waitstaff. Room service could have been improved.

Breakfast

57/100
52 reviews

Breakfast is decent but expensive.

Room

40/100
373 reviews

Inadequate minibars in older, poorly-maintained rooms. Poorly cleaned, small rooms with subpar furnishings. Small rooms and poorly cleaned bathrooms. Excellent beds and great views. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Amenities

40/100
107 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating. Adequate meeting & event facilities. Beautiful architecture.

Comfort

39/100
174 reviews

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

Value

37/100
69 reviews

Value for money could be better. High priced breakfast.

Cleanliness

27/100
187 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 62/100 based on reviews from families.

Great view.

Location

82/100
31 reviews

Well-located, although unfortunately the parking isn't easy.

Service

61/100
29 reviews

So-so, but friendly, service, but low rated reception.

Breakfast

54/100
9 reviews

Breakfast is average.

Comfort

43/100
23 reviews

Small, not so comfortable rooms with nice beds but poor A/C.

Room

40/100
69 reviews

Poorly maintained kitchenettes and rooms, with subpar A/C. Small rooms with complaints about cleanliness. Excellent beds and great views.

Amenities

39/100
21 reviews

Uninspiring buildings and a so-so entrance area.

Value

32/100
9 reviews

Value for money could be better.

Cleanliness

32/100
35 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 62/100 based on reviews from couples.

Friendly service.

Location

77/100
16 reviews

Great location.

Service

58/100
21 reviews

So-so, but friendly, service, but low rated reception.

Breakfast

53/100
6 reviews

Breakfast is average.

Room

40/100
33 reviews

Guests complain about size, cleanliness, and maintenance of rooms and bathrooms. Comfortable beds.

Comfort

38/100
18 reviews

Beds are good, but guests complain about room size and comfort.

Value

37/100
6 reviews

Value for money could be better.

Cleanliness

29/100
13 reviews

Rooms could be cleaner.

Rated 59/100 based on reviews from business travelers.

Service

60/100
8 reviews

Service is adequate.

Room

25/100
10 reviews

Room needs to be improved.

Rated 61/100 based on reviews from solo travelers.

Comfortable beds. Great location.

Location

82/100
5 reviews

Great location.

Comfort

46/100
5 reviews

More comfort would be nice.

Room

38/100
11 reviews

Room needs to be improved.

Cleanliness

29/100
6 reviews

Could use a good cleaning.

Rated 56/100 based on reviews from all travelers.

Good for sightseeing with nearby parking areas. Room needs to be improved.

Location

78/100
155 reviews

Great location. Pricey, inconvenient parking. Excellent sightseeing, restaurants and bars nearby.

Service

59/100
259 reviews

Friendly but somewhat unprofessional service, with complaints about housekeeping and management. Bad service from reception and mediocre waitstaff. Room service could have been improved.

Breakfast

55/100
49 reviews

Breakfast is decent but expensive.

Room

39/100
362 reviews

Poorly-maintained and cleaned rooms with decent beds. Small rooms and poorly cleaned bathrooms. Excellent views from old, small rooms with inadequate A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Comfort

38/100
169 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Amenities

38/100
105 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating. Adequate meeting & event facilities. Beautiful architecture.

Value

35/100
66 reviews

Value for money could be better. High priced breakfast.

Cleanliness

27/100
184 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 58/100 based on reviews from families.

Great view.

Location

82/100
30 reviews

Well-located, although unfortunately the parking isn't easy.

Service

61/100
29 reviews

So-so, but friendly, service, but low rated reception.

Breakfast

54/100
9 reviews

Breakfast is average.

Comfort

43/100
23 reviews

Small, not so comfortable rooms with nice beds but poor A/C.

Room

40/100
66 reviews

Poorly maintained kitchenettes and rooms, with subpar A/C. Small rooms with complaints about cleanliness. Excellent beds and great views.

Amenities

39/100
21 reviews

Uninspiring buildings and a so-so entrance area.

Cleanliness

33/100
34 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Value

32/100
9 reviews

Value for money could be better.

Rated 57/100 based on reviews from couples.

Friendly service.

Location

76/100
13 reviews

Great location.

Service

56/100
19 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Breakfast

54/100
5 reviews

Breakfast is average.

Room

39/100
29 reviews

Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms.

Value

38/100
5 reviews

Value for money could be better.

Comfort

37/100
15 reviews

Okay beds but not comfortable overall.

Cleanliness

29/100
13 reviews

Rooms could be cleaner.

Rated 58/100 based on reviews from business travelers.

Service

60/100
8 reviews

Service is adequate.

Room

25/100
10 reviews

Room needs to be improved.

Rated 59/100 based on reviews from solo travelers.

Great location.

Location

82/100
5 reviews

Great location.

Comfort

46/100
5 reviews

More comfort would be nice.

Room

38/100
11 reviews

Room needs to be improved.

Cleanliness

29/100
6 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

Hotel Albany is located just blocks from the Capitol Building, Empire State Plaza, and the Times Union Center Arena. Designed for both the business traveler and family vacationer, our 384 guest accommodations, suites, and deluxe concierge rooms feature work areas with data ports, pay-per-view movies, in-room coffee makers and hairdryers. Guests can unwind at our indoor pool, whirlpool, or exercise facility.

Amenities / Features


  • Check In: 4:00 pm - 1:00 am
  • Check Out: 11:00 am
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Car rental
  • Central location
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • Travellers cheques accepted
  • Valet Parking
  • Voicemail
  • Swimming pool - outdoor
  • Child facilities
  • Laundry valet service
  • Jacuzzi

Airport & Shuttle Information

The Albany International Airport is approximatly 8 miles away. We provide complimentary shuttle service to and from the airport from 6 am to 11 pm. Use the courtesy phone at baggage claim to determine the next pickup time.

Airport Shuttle? Yes! There is an airport shuttle.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

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