Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Very, very disappointed with false information from the reservationist."
Overall Score2.0/5
I specifically asked if the pool was available and was given false information. The ice machine was broken on the 11th floor. I realize the hotel is older but the bathroom ceiling was peeling.
Gailene M. (Individual traveler, booked 1 room), from
22-Mar-2022 Verified Review, stayed from Fri Mar 18 to Sun Mar 20 2022 at a $129.00 average nightly rate.
"Enjoyed the restaurant's food and the pleasant service."
Overall Score4.0/5
Nice staff, good food. A pleasant stay!
Carl R. (Individual traveler, booked 1 room), from
24-Oct-2021 Verified Review, stayed from Sat Oct 16 to Sun Oct 17 2021 at a $196.55 average nightly rate.
"Fantastic!"
Overall Score5.0/5
I love the services and VIEW! Thank you!
Luis P. (Individual traveler, booked 1 room), from
19-Oct-2021 Verified Review, stayed from Sat Oct 16 to Sun Oct 17 2021 at a $157.99 average nightly rate.
"View of trash out side our unlocked window."
Overall Score2.0/5
The 2nd floor Window showed garbage outside our window. (Dirty underwear and trash).
Micheal M. (Individual traveler, booked 1 room), from
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $159.00 average nightly rate.
"Great Experience"
Overall Score4.0/5
Reserved a room becauae it was very hot and humid and my grannddauggters wanted to swim they had a great time and had the pool to themselves.
Debbra K. (Individual traveler, booked 1 room), from
16-Jul-2021 Verified Review, stayed from Thu Jul 15 to Fri Jul 16 2021 at a $154.00 average nightly rate.
"Disappointed"
Overall Score2.0/5
Upon check in we wanted the billing put on another card, we were told we could do it on check out only to find out everything was charged that card although we were told it wouldn?t be. The elevators not working was unbelievable, causing major issues waiting some times 10 15 minutes was unacceptable! Was quoted $160/ night was charged the wrong amount, no coffee or cups n the room. We were part of a convention at the Albany Centre was very disappointed we will all be back in October for another major and will not recommend this hotel.
Dawn B. (Individual traveler, booked 1 room), from
27-Jul-2019 Verified Review, stayed from Fri Jul 26 to Sun Jul 28 2019 at a C$174.69 average nightly rate.
"Great"
Overall Score4.0/5
The only thing I did not like was how small the bathroom was. For a big room with a king sized bed the bathroom was very small.
Inpreet R. (Individual traveler, booked 1 room), from
01-Jan-2019 Verified Review, stayed from Sat Dec 29 to Mon Dec 31 2018 at a $100.86 average nightly rate.
Summary of Verified Reviews
67
Poor
Summary of 1,183 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Good for sightseeing with nearby parking areas. Room needs to be improved.
Location
79/100
161 reviews
Great location. Pricey, inconvenient parking.Excellent sightseeing, restaurants and bars nearby.
Service
60/100
266 reviews
Friendly but somewhat unprofessional service, with complaints about housekeeping and management.Bad service from reception and mediocre waitstaff.Room service could have been improved.
Breakfast
57/100
52 reviews
Breakfast is decent but expensive.
Room
40/100
373 reviews
Inadequate minibars in older, poorly-maintained rooms.Poorly cleaned, small rooms with subpar furnishings.Small rooms and poorly cleaned bathrooms.Excellent beds and great views.Substandard bathrooms, televisions, and air conditioning.Shower can be a problem.
Amenities
40/100
107 reviews
Poorly reviewed buildings and an uninspiring entrance area.Elevator in need of updating. Adequate meeting & event facilities.Beautiful architecture.
Comfort
39/100
174 reviews
Small rooms with comfort and noise issues.Lovely beds, but substandard room maintenance with poor A/C.
Value
37/100
69 reviews
Value for money could be better. High priced breakfast.
Cleanliness
27/100
187 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
WiFi
0/100
6 reviews
Wifi quality could be improved.
Rated 62/100 based on reviews from families.
Great view.
Location
82/100
31 reviews
Well-located, although unfortunately the parking isn't easy.
Service
61/100
29 reviews
So-so, but friendly, service, but low rated reception.
Breakfast
54/100
9 reviews
Breakfast is average.
Comfort
43/100
23 reviews
Small, not so comfortable rooms with nice beds but poor A/C.
Room
40/100
69 reviews
Poorly maintained kitchenettes and rooms, with subpar A/C.Small rooms with complaints about cleanliness.Excellent beds and great views.
Amenities
39/100
21 reviews
Uninspiring buildings and a so-so entrance area.
Value
32/100
9 reviews
Value for money could be better.
Cleanliness
32/100
35 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Rated 62/100 based on reviews from couples.
Friendly service.
Location
77/100
16 reviews
Great location.
Service
58/100
21 reviews
So-so, but friendly, service, but low rated reception.
Breakfast
53/100
6 reviews
Breakfast is average.
Room
40/100
33 reviews
Guests complain about size, cleanliness, and maintenance of rooms and bathrooms.Comfortable beds.
Comfort
38/100
18 reviews
Beds are good, but guests complain about room size and comfort.
Value
37/100
6 reviews
Value for money could be better.
Cleanliness
29/100
13 reviews
Rooms could be cleaner.
Rated 59/100 based on reviews from business travelers.
Service
60/100
8 reviews
Service is adequate.
Room
25/100
10 reviews
Room needs to be improved.
Rated 61/100 based on reviews from solo travelers.
Comfortable beds. Great location.
Location
82/100
5 reviews
Great location.
Comfort
46/100
5 reviews
More comfort would be nice.
Room
38/100
11 reviews
Room needs to be improved.
Cleanliness
29/100
6 reviews
Could use a good cleaning.
Rated 56/100 based on reviews from all travelers.
Good for sightseeing with nearby parking areas. Room needs to be improved.
Location
78/100
155 reviews
Great location. Pricey, inconvenient parking.Excellent sightseeing, restaurants and bars nearby.
Service
59/100
259 reviews
Friendly but somewhat unprofessional service, with complaints about housekeeping and management.Bad service from reception and mediocre waitstaff.Room service could have been improved.
Breakfast
55/100
49 reviews
Breakfast is decent but expensive.
Room
39/100
362 reviews
Poorly-maintained and cleaned rooms with decent beds.Small rooms and poorly cleaned bathrooms.Excellent views from old, small rooms with inadequate A/C.Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.Shower can be a problem.
Comfort
38/100
169 reviews
Small rooms with comfort and noise issues.Small rooms and poor A/C, but decent beds.
Amenities
38/100
105 reviews
Poorly reviewed buildings and an uninspiring entrance area.Elevator in need of updating. Adequate meeting & event facilities.Beautiful architecture.
Value
35/100
66 reviews
Value for money could be better. High priced breakfast.
Cleanliness
27/100
184 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
WiFi
0/100
6 reviews
Wifi quality could be improved.
Rated 58/100 based on reviews from families.
Great view.
Location
82/100
30 reviews
Well-located, although unfortunately the parking isn't easy.
Service
61/100
29 reviews
So-so, but friendly, service, but low rated reception.
Breakfast
54/100
9 reviews
Breakfast is average.
Comfort
43/100
23 reviews
Small, not so comfortable rooms with nice beds but poor A/C.
Room
40/100
66 reviews
Poorly maintained kitchenettes and rooms, with subpar A/C.Small rooms with complaints about cleanliness.Excellent beds and great views.
Amenities
39/100
21 reviews
Uninspiring buildings and a so-so entrance area.
Cleanliness
33/100
34 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Value
32/100
9 reviews
Value for money could be better.
Rated 57/100 based on reviews from couples.
Friendly service.
Location
76/100
13 reviews
Great location.
Service
56/100
19 reviews
Complaints about the reception staff, but the service is somewhat friendly.
Breakfast
54/100
5 reviews
Breakfast is average.
Room
39/100
29 reviews
Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms.
Value
38/100
5 reviews
Value for money could be better.
Comfort
37/100
15 reviews
Okay beds but not comfortable overall.
Cleanliness
29/100
13 reviews
Rooms could be cleaner.
Rated 58/100 based on reviews from business travelers.
Service
60/100
8 reviews
Service is adequate.
Room
25/100
10 reviews
Room needs to be improved.
Rated 59/100 based on reviews from solo travelers.
Great location.
Location
82/100
5 reviews
Great location.
Comfort
46/100
5 reviews
More comfort would be nice.
Room
38/100
11 reviews
Room needs to be improved.
Cleanliness
29/100
6 reviews
Could use a good cleaning.
Customer Reviews of Hilton Albany
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Hotel Albany is located just blocks from the Capitol Building, Empire State Plaza, and the Times Union Center Arena. Designed for both the business traveler and family vacationer, our 384 guest accommodations, suites, and deluxe concierge rooms feature work areas with data ports, pay-per-view movies, in-room coffee makers and hairdryers. Guests can unwind at our indoor pool, whirlpool, or exercise facility.
Amenities / Features
Check In: 4:00 pm - 1:00 am
Check Out: 11:00 am
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Car rental
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV Channel: HBO
Travellers cheques accepted
Valet Parking
Voicemail
Swimming pool - outdoor
Child facilities
Laundry valet service
Jacuzzi
Airport & Shuttle Information
The Albany International Airport is approximatly 8 miles away. We provide complimentary shuttle service to and from the airport from 6 am to 11 pm. Use the courtesy phone at baggage claim to determine the next pickup time.
Airport Shuttle? Yes! There is an airport shuttle.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
About Hilton Hotels and Resorts
Bed & Breakfast Packages for two at select locations
Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
Pre-arrival planning services
Pet Friendly Program
The Hilton Hotels and Resorts highlights above are subject to change without notice.
