Ramada by Wyndham Buffalo Downtown

120 Church St, Buffalo, NY 14202 US near Exit 7 on I-190 (~0.3mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property Near KeyBank Center
Count on Us is Wyndham's new long term, multi-faceted plan to provide enhanced health and safety measures across all brands. The initiative includes enhanced cleaning and disinfection of guestrooms and public spaces. Wyndham is developing a series of industry best practices and standards focusing on enhanced hotel cleaning practices, social interactions, and workplace protocols.
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Very Good
4.0/5

Based on 2423 guest reviews

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  • Free WiFi
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
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06/27/2022 - 06/28/2022
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Buffalo Grand Hotel

Below are the verified reviews from guests that we have booked recently:
"Dirty and outdated; Wait for the renovation."
Overall Score2.0/ 5
I stayed here in 2017 when it was the Adam’s Mark and liked it a lot. They say they are starting a renovation. They should start from scratch. I won’t stay here again on my next visit but will stop by to see how the renovations are proceeding.
(Individual traveler, booked 1 room), from US flag
03-Nov-2021 Verified Review, stayed from Sat Oct 30 to Mon Nov 01 2021 at a $152.99 average nightly rate.
"Not quite there yet."
Overall Score3.0/ 5
We were there as the hotel is close to the jumping off point for the Erie Canal trail. The staff was friendly, not always helpful though. Our room didn’t have enough towels or soap and so we made a trip to get those items. The restaurant was quite good (the chicken soup is outstanding) and our waitress was attentive. I know the hotel is undergoing extensive remodeling and it should be quite grand when it’s done. It’s just not quite there yet.
(Individual traveler, booked 1 room), from US flag
20-Sep-2021 Verified Review, stayed from Thu Sep 16 to Sat Sep 18 2021 at a $130.65 average nightly rate.
"The online pictures were deceiving."
Overall Score2.0/ 5
We made reservations online based upon the pictures and description of the property. I understand they are under new ownership but for the price charged and the accomodations, it certainly was not appropriate.
(Group coordinator, booked 2 rooms), from US flag
19-Sep-2021 Verified Review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $263.99 average nightly rate.
"I NEVER STAY THERE I DID NOT HAVE EXPERIENCE WITH YOUR HOTEL."
Overall Score1.0/ 5
I NEVER STAY THERE I NEVER CHECK IN AND MUCH LESS CHECK OUT OF YOUR HOTEL. IF YOUR HOTEL CHARGED ME SOME MONEY OF MY CHECKING ACCOUNT YOU MUST REFUND IT,.
(Individual traveler, booked 1 room), from US flag
30-Aug-2021 Verified Review, stayed from Wed Aug 25 to Sun Aug 29 2021 at a $142.99 average nightly rate.
"Not Clean"
Overall Score1.0/ 5
I wouldn’t recommend this place to anyone.
(Individual traveler, booked 1 room), from US flag
27-Aug-2021 Verified Review, stayed from Tue Aug 24 to Wed Aug 25 2021 at a $99.00 average nightly rate.
"Not Clean"
Overall Score1.0/ 5
I wouldn’t recommend this place to anyone.
(Individual traveler, booked 1 room), from US flag
27-Aug-2021 Verified Review, stayed from Tue Aug 24 to Wed Aug 25 2021 at a $99.00 average nightly rate.
"When arrived to room, the door was opened and the chair was in the position of TV watching, there wa"
Overall Score1.0/ 5
position of watching TV and there dirt on the foot of the bed.I did not contact front desk immediately,due to a engagement in Niagara Falls at 6pm. when I contacted front desk upon returning, I was informed that there was no more rooms available. I did not stay at Buffalo Grand Hotel on 8/6/21. I would like to be fully compensated of my cost for the room.
(Individual traveler, booked 1 room), from US flag
07-Aug-2021 Verified Review, stayed from Fri Aug 06 to Sat Aug 07 2021 at a $179.00 average nightly rate.
"Worst hotel experience in my life."
Overall Score1.0/ 5
We did not end up staying here. The room had not been cleaned, the windows were cracked, we had to take a freight elevator to our room and I cleaned and disinfected it. We did not feel safe here and with the disgusting feeling, we left and got another hotel. We called Buffalo Grand last night to inform them we left. This environment is NEVER acceptable, especially with Covid. We contacted you this morning for a FULL refund.
(Individual traveler, booked 1 room), from US flag
03-Aug-2021 Verified Review, stayed from Mon Aug 02 to Tue Aug 03 2021 at a $122.99 average nightly rate.
"This shabby “Grand hotel” isn’t grand for $130/night."
Overall Score2.0/ 5
To get to our room, we had to use the employees’ elevator. The only redeeming quality of our room was a comfortable bed and a good shower. The rest was shabby and run down. The front staff was helpful and looked like they could be serious bouncers!
(Individual traveler, booked 1 room), from US flag
08-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sat Jun 05 2021 at a $109.99 average nightly rate.
"No pool no breakfast no elevator."
Overall Score2.0/ 5
I keep giving them a chance but no more.
(Individual traveler, booked 1 room), from US flag
08-May-2021 Verified Review, stayed from Fri May 07 to Sat May 08 2021 at a $76.99 average nightly rate.
"Unorganized"
Overall Score2.0/ 5
Was very disappointed in my stay. Had two separate rooms, was told when I was making my reservation that they were newly renovated rooms, they definitely were not, wanted to eat dinner in bar area, was told we could only order food and take it to room to eat, then ordered two large pizzas and wings. We were told 20 30 minutes! Well an hour later, after paying for drinks and getting more upset, with no updates on how long, no apologies for the extreme long wait, we took our food to our rooms and had to eat separately because four could not sit in one room! Then dropped some money in game room, one of the games took $2.00 in change so I went to the woman at the counter to ask for money back and to let her know for other guests but she couldn’t help and simply refund $2.00. She said I had to go to the front check in desk where there was a ridiculous line of guests for several hours at that point. So I then was more upset. Then when waking up, went to make coffee, only had one coffee cup in room, no sugars or creamers, so I proceeded to ask a man in housekeeping for these products and he answered with, “ I think we are out of them”! Are you kidding me?? The noise was extreme all night till well after 2am, the entire hall smelt of marijuana smoke and many employees very useless and or misused. No organization at all from the check in to check out. Would not ever consider going back unless there were a lot of changes in the customer service department and real updated rooms, as I was told.
(Individual traveler, booked 1 room), from US flag
08-Mar-2020 Verified Review, stayed from Sat Mar 07 to Sun Mar 08 2020 at a $108.68 average nightly rate.
"Will never go back."
Overall Score2.0/ 5
The indoor pool was ice cold my five kids were miserable. Only two out of four elevators worked. The hotel is very outdated.
(Group coordinator, booked 2 rooms), from US flag
04-Mar-2020 Verified Review, stayed from Fri Feb 28 to Mon Mar 02 2020 at a $61.85 average nightly rate.
"I'll never stay here again."
Overall Score1.0/ 5
Check in was nuts there were a million people. There was a 20 min wait to get on the elevator to get to our room. We waited over an hour for our dinner to be served in the restaurant. The pool was so cold my kids were super upset, we chose this hotel for the POOL. Our Room was dirty and the blankets and sheets were disgusting! We asked for addition towels that never came. This is literally the worst hotel experience we've ever had.
(Individual traveler, booked 1 room), from US flag
02-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sat Feb 29 2020 at a $59.82 average nightly rate.
"Wouldn’t stay again."
Overall Score2.0/ 5
Hotel was not clean. There was someone else’s sock still in our room. The floors clearly had not been vacuumed, pool was cold and dirty. The water was not clear at all. Plenary of cleaner and nicer places to stay in the price range.
(Individual traveler, booked 1 room), from US flag
29-Feb-2020 Verified Review, stayed from Fri Feb 28 to Sat Feb 29 2020 at a $73.99 average nightly rate.
"Awesone"
Overall Score5.0/ 5
Very friendly hotel staff. Clean and comfortable rooms. Restaurant and bar staff are amazing.
(Individual traveler, booked 1 room), from US flag
09-Feb-2020 Verified Review, stayed from Sat Feb 08 to Sun Feb 09 2020 at a $85.08 average nightly rate.
"Super Friendly Staff"
Overall Score4.0/ 5
Excellent treatment by the staff. Understanding the hotel is under a few revisions, rooms were still clean, older, but dining room, bar excellent. Would stay there again. Close walking proximity to Key Center for events.
(Individual traveler, booked 1 room), from US flag
01-Feb-2020 Verified Review, stayed from Wed Jan 29 to Thu Jan 30 2020 at a C$81.46 average nightly rate.
"Not what I expected."
Overall Score3.0/ 5
I was led to believe that this was equal to the Marriott up the road as they were fully booked so offered to call hotel up road called grand buffalo. well was not at all we expected It was not well kept and room was musty had mould on wall and cobwebs from ceiling.. we were so scared that there was bedbugs. .. nowhere to sit except on th bed no table as we wanted I sit and play cards and or board game wasn’t easy but we made due and paying 88 US$ then converted to Canadian was NOT WORTH IT.. yes it’s being renovated but we were expecting Grand to grand. .. but more of OMG will I be safe.. lol.
(Individual traveler, booked 1 room), from US flag
07-Dec-2019 Verified Review, stayed from Thu Dec 05 to Fri Dec 06 2019 at a C$79.29 average nightly rate.
"Needs major renovations/updates."
Overall Score1.0/ 5
When we walked in our room, 642, it was 94 degrees. Walls/paint was scratched chipped and looked tired and run down. Great location but needs a major update/overhaul.
(Individual traveler, booked 1 room), from US flag
02-Oct-2019 Verified Review, stayed from Sat Sep 28 to Sun Sep 29 2019 at a $134.55 average nightly rate.
"Great Local"
Overall Score4.0/ 5
The hotel was positioned perfectly to the event I was intending. The facility itself was on par and I enjoy my stay in confidence. I would definitely stay there again when I visit Buffalo.
(Group coordinator, booked 2 rooms), from US flag
09-Sep-2019 Verified Review, stayed from Fri Sep 06 to Sun Sep 08 2019 at a $97.13 average nightly rate.
"Great price for a night in Buffalo."
Overall Score4.0/ 5
Was here one night for a retirement party and Bisons Game. Nice staff and clean comfortable room's.
(Individual traveler, booked 1 room), from US flag
30-Aug-2019 Verified Review, stayed from Thu Aug 29 to Fri Aug 30 2019 at a $61.82 average nightly rate.
"15 days 0 Vacuum, Spiders/Web in Room, No TOILET PAPER, Double instead of King Bed."
Overall Score2.0/ 5
I stayed here for 15 days and asked the housekeeper to vacuum at least once. Nope, she never did. I also ran out of toilet paper and mind you I am a male who was staying alone. Gave me a double bed instead of the King size bed I ordered. Finally fixed it with no apologies. Bar staff was good at least. the only saving grace. Location is admittedly good. Price is pretty cheap too. I guess I can buy a can of raid for $3 and my own toilet paper for another $1 and save over $1000.
(Individual traveler, booked 1 room), from US flag
27-Aug-2019 Verified Review, stayed from Fri Aug 16 to Sun Aug 25 2019 at a $85.73 average nightly rate.
"15 days no vacuum and had to use a towel for toilet paper!"
Overall Score1.0/ 5
I stayed here for 15 days and asked the housekeeper to vacuum. Well I leave tomorrow and nobody has vacuumed one time. We also had to use a towel for toilet paper because they didn’t replace that after they cleaned the one time. Lovely. Yes, visualize that one. I also booked and paid for a king size bed room and they gave us a double bed. So at 1:30 in the morning after driving all day and my girlfriend instantly falling asleep on the double bed, I had to go back downstairs and get a different room. Somewhat indifferent and in my opinion a bit rude stuff at the front desk. Certainly no apologies from anybody ever.
(Individual traveler, booked 1 room), from US flag
26-Aug-2019 Verified Review, stayed from Sun Aug 25 to Mon Aug 26 2019 at a $64.91 average nightly rate.
"Should be closed for update."
Overall Score2.0/ 5
This hotel has potential, but it needs a BIG facelift. We think this cannot be done while it stays open. The rooms are outdated, the halls are dirty, the lifts unreliable, the swimmingpool is shabby. When investments are made, also invest in better staff. The staff seemed hardly capable to deal with their jobs. Simple questions and checkin took ages. On a positive note, they were polite. The price is quite low, but still a better experience would be appropriate.
(Group coordinator, booked 2 rooms), from US flag
25-Aug-2019 Verified Review, stayed from Fri Aug 02 to Sun Aug 04 2019 at a $113.67 average nightly rate.
"Old, dirty, broken hotel."
Overall Score1.0/ 5
I recently stayed here with my husband for our five year anniversary. We stayed here on our wedding night and thought it would be fun. We were beyond disappointed. The entire hotel is old and outdated and I realize they are renovating soon, but seriously? The elevator doors are falling apart, everything is broken, ceiling tiles are falling down and there are stains everywhere. Our room was filthy, dust covered everything and hung from our ceilings and the shower vent wouldn’t work because it was clogged with so much dust. The carpets were sticky, the shower water was luke warm at best. This entire experience was horrible and I will never be returning here. If you’re gonna renovate a hotel, at least close it while you make improvements because this is embarrassing. Definitely not worth the money or the hassle.
(Individual traveler, booked 1 room), from US flag
19-Aug-2019 Verified Review, stayed from Fri Aug 16 to Sun Aug 18 2019 at a $148.67 average nightly rate.
"Worst hotel I’ve ever stayed at."
Overall Score4.0/ 5
Honestly the worst run hotel I’ve ever stayed at. I never review anything but this place has blown my mind. Go to check in and they have about four people in line. It took 45 minutes to get through four people. Got to the room and it was okay. Walked to the side of the room where the A/C was and the carpet was SOAKED. Then I started to notice the whole floor was damp in the entire room. I had to wear flip flops around my hotel room because of that. Then I go to turn the TV on. The remote was not synced to the tv. I called the front desk and said that it’s not a big deal but we’d like it fixed the next morning because it was already late and we would be out and about from around 9am go 4pm. I called in the morning to make sure they still had us on the list to fix it. We come back, no remote fixed. I call again and say that we need a remote that is synced to the tv. We go out to dinner. Come back and still no remote. I’m starting to lose my patience. I call the front desk and have to raise my voice before they take me seriously. They finally send someone up to fix it. Now it’s sunday at 930am and I’m writing this review in my hotel. Check out is at 11am. Housekeeping came pounding on my door at 9am. What kind of fucking hotel comes pounding on the door st 9 in the morning the day you’re leaving. What a joke. This place is trash, everything in the hotel is trash, everyone is talking about how awful this place is. I’d rather stay at a motel infested with hookers then ever stay at this place again.
(Individual traveler, booked 1 room), from US flag
21-Jul-2019 Verified Review, stayed from Fri Jul 19 to Sun Jul 21 2019 at a $85.44 average nightly rate.
"Rooms are very dirty."
Overall Score2.0/ 5
Dusty and poorly clean rooms.
(Individual traveler, booked 1 room), from US flag
19-Apr-2019 Verified Review, stayed from Wed Apr 17 to Fri Apr 19 2019 at a $67.67 average nightly rate.
"Old and Dirty."
Overall Score2.0/ 5
Our room had water damaged wallpaper with mold behind it. There were cobwebs all over our room and only three of the 6 lightbulbs in the bathroom even worked. We got a new room and this one has far less mold but there’s still moldy wallpaper in this bathroom. The rooms are ridiculously tiny and the whole place just feels outdated and dirty. Definitely NOT worth the money. Oh and once you get here you have to pay $15/day to park here!
(Individual traveler, booked 1 room), from US flag
02-Mar-2019 Verified Review, stayed from Fri Mar 01 to Sun Mar 03 2019 at a $112.66 average nightly rate.
"Very good stay."
Overall Score4.0/ 5
Good stay. Staff was very professional and polite. Rooms were clean but could use some updating.
(Individual traveler, booked 1 room), from US flag
01-Jan-2019 Verified Review, stayed from Mon Dec 31 to Tue Jan 01 2019 at a $107.86 average nightly rate.
"Noise"
Overall Score3.0/ 5
I could hear TV next door all night Children playing up and down in elevator Some type of tag game. There were eight boys Around 8 years old. I had to wait along time for it to come to the 9th floor. Thry were so noisy I could hear them stopping on each floor.
(Individual traveler, booked 1 room), from US flag
02-Dec-2018 Verified Review, stayed from Fri Nov 30 to Sun Dec 02 2018 at a $117.42 average nightly rate.

Summary of Verified Reviews

Rated 46/100 based on reviews from all travelers.

Easily accessible by car and offers nearby parking areas. Room needs to be improved. Vibe is not too good.

Location

60/100
159 reviews

Location is ok. Accessible by car, but parking is costly. Good restaurants & bars in the area.

Service

55/100
343 reviews

Guests complain about the professionalism of the staff and management. Adequate reception and friendly service, with especially good service in the restaurant and bar. Booking process is sufficient. Hotel security can be an issue. Room service could have been improved.

Value

50/100
113 reviews

Value for money could be better. High priced breakfast.

WiFi

35/100
17 reviews

Wifi quality could be improved.

Vibe

30/100
175 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating. Atmosphere could be friendlier. Hotel could be more stylish.

Comfort

26/100
232 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Room

26/100
618 reviews

Complaints about cleanliness, maintenance, and TVs. Great views, but poor quality beds and furniture in somewhat old rooms. Small rooms and poorly cleaned bathrooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Breakfast

23/100
40 reviews

Some complaints about quality and price of breakfast.

Amenities

16/100
338 reviews

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating.

Cleanliness

15/100
435 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Wellness Area

0/100
8 reviews

Poorly reviewed fitness area.

Rated 41/100 based on reviews from families.

Location

55/100
34 reviews

Location is ok. Pricey, inconvenient parking.

Service

52/100
74 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping.

Value

45/100
20 reviews

Value for money could be better.

Food

36/100
7 reviews

Food could be better.

Vibe

25/100
36 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Room

25/100
130 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Old rooms with complaints about bathroom cleanliness, TVs, and A/C. Beds, furniture and kitchenette are below average.

Comfort

21/100
50 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Breakfast

20/100
9 reviews

Breakfast can be improved.

Cleanliness

18/100
95 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

16/100
78 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Rated 41/100 based on reviews from couples.

Location

63/100
23 reviews

Decent location, but problems with parking.

Service

58/100
40 reviews

Friendly service and acceptable reception.

Value

53/100
15 reviews

Fairly good value for money.

Breakfast

26/100
7 reviews

Breakfast can be improved.

Comfort

26/100
27 reviews

Small rooms, lacking comfort, with subpar beds and A/C.

Room

24/100
69 reviews

Small, outdated rooms in need of better maintenance. Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture.

Vibe

23/100
20 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

17/100
38 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Cleanliness

14/100
49 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 49/100 based on reviews from solo travelers.

Location

63/100
15 reviews

Location is ok.

Service

54/100
21 reviews

Friendly service and acceptable reception.

Comfort

34/100
13 reviews

Not very comfortable, with poor beds.

Room

32/100
24 reviews

Poorly cleaned rooms and unsightly furniture. Guests complain about maintenance, beds, and TVs.

Vibe

20/100
5 reviews

Vibe is not too good.

Cleanliness

18/100
13 reviews

Rooms could be cleaner.

Amenities

14/100
15 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Rated 41/100 based on reviews from business travelers.

Service

55/100
9 reviews

Service is adequate.

Room

22/100
17 reviews

Poorly maintained and cleaned rooms.

Amenities

15/100
8 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Cleanliness

14/100
10 reviews

Rooms could be cleaner.

Rated 41/100 based on reviews from all travelers.

Easily accessible by car and offers nearby parking areas. Room needs to be improved. Vibe is not too good.

Location

60/100
155 reviews

Location is ok. Accessible by car, but parking is costly. Good restaurants & bars in the area.

Service

55/100
334 reviews

Friendly, fairly professional service, with an OK reception and particularly good bar service. Housekeeping and management are lacking. Hotel security can be an issue. Room service could have been improved. Booking process is sufficient. Good restaurant service.

Value

50/100
111 reviews

Value for money could be better. High priced breakfast.

WiFi

38/100
15 reviews

Wifi quality could be improved.

Vibe

31/100
167 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating. Atmosphere could be friendlier. Hotel could be more stylish.

Room

26/100
603 reviews

Complaints about cleanliness, maintenance, and TVs. Great views, but poor quality beds and furniture in somewhat old rooms. Small rooms and poorly cleaned bathrooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Comfort

25/100
228 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Breakfast

23/100
39 reviews

Some complaints about quality and price of breakfast.

Amenities

16/100
328 reviews

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating.

Cleanliness

15/100
419 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Wellness Area

0/100
8 reviews

Poorly reviewed fitness area.

Rated 39/100 based on reviews from families.

Location

55/100
33 reviews

Location is ok. Pricey, inconvenient parking.

Service

53/100
73 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping.

Value

45/100
20 reviews

Value for money could be better.

Food

36/100
6 reviews

Food could be better.

Vibe

26/100
34 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Room

26/100
125 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Old rooms with complaints about bathroom cleanliness, TVs, and A/C. Beds, furniture and kitchenette are below average.

Comfort

21/100
48 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Breakfast

20/100
9 reviews

Breakfast can be improved.

Cleanliness

18/100
89 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

16/100
75 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Rated 37/100 based on reviews from couples.

Location

63/100
23 reviews

Decent location, but problems with parking.

Service

58/100
40 reviews

Friendly service and acceptable reception.

Value

53/100
15 reviews

Fairly good value for money.

Breakfast

26/100
7 reviews

Breakfast can be improved.

Comfort

26/100
27 reviews

Small rooms, lacking comfort, with subpar beds and A/C.

Vibe

23/100
20 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Room

23/100
67 reviews

Small, outdated rooms in need of better maintenance. Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture.

Amenities

17/100
35 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Cleanliness

14/100
47 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 47/100 based on reviews from solo travelers.

Location

63/100
14 reviews

Location is ok.

Service

55/100
20 reviews

Friendly service and acceptable reception.

Comfort

34/100
12 reviews

Not very comfortable, with poor beds.

Room

31/100
23 reviews

Poorly cleaned rooms and unsightly furniture. Guests complain about maintenance, beds, and TVs.

Cleanliness

18/100
12 reviews

Rooms could be cleaner.

Amenities

13/100
14 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Rated 35/100 based on reviews from business travelers.

Service

55/100
9 reviews

Service is adequate.

Room

22/100
17 reviews

Poorly maintained and cleaned rooms.

Amenities

15/100
8 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Cleanliness

14/100
10 reviews

Rooms could be cleaner.

Rated 50/100 based on reviews from all travelers.

Easily accessible by car and offers nearby parking areas. Room needs to be improved. Vibe is not too good.

Service

55/100
9 reviews

Service is adequate.

Room

24/100
14 reviews

Rooms could be cleaner.

Vibe

20/100
6 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

16/100
10 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Cleanliness

14/100
16 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Review Semantics by TrustYou

Property Description

Buffalo''''s premiere full-service hotel, located on downtown Buffalo''''s Lake Erie Waterfont, home of scenic walkway and observation tower, 2 restaurants, Miss Buffalo cruises, Naval & Serviceman''''s Park, historic Erie Canal Western Terminus, and concerts and special events. We are immediately adjacent to the the NYS Thruway I-190 extension heading North just 20 minutes to Niagara Falls, or to the south to connect with the Thruway (I-90). We are within walking distance to several local attractions including gorgeous architectural treasures, and there are many special events all year long nearby. The Adam''''s Mark is the largest hotel in New York State (outside of New York City), with 486 guest rooms and 72,000 square feet of meeting space, including the Grand Ballroom (16,200 square feet of column free space, with 22,000 square feet of exhibit space directly outside the ballroom doors). We offer continental breakfast for $12.00 as well as a full breakfast menu. We are convenient to many attractions and we look forward to hosting you!

Amenities / Features


  • Check In: 2:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

15 minutes from Buffalo International Airport. Taxi cost is approximately $30 each way.

Local Shuttle Info: Hotel Shuttle may be requested by guests for local area transfers. Speak to Front Desk representative during your stay. Note, that at this time, we are not able to offer this as an airport shuttle.

Breakfast Information

Breakfast buffet is $12.95 per adult; children price is $7.95. We also serve a la carte which has different prices.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

$15 per day with in/out privileges for overnight guest parking, charged as an "incidental" on each guest room folio as applicable.

Internet / WiFI

We offer complimentary WiFi in our Guestrooms.

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